store policies

Payment:

Your order will not be processed or shipped until confirmation of payment. You will get an email that confirms your order. 

Domestic Shipping:

We ship USPS, UPS, Fedex and USPS International tracked. Shipping can take up to 5 days or 10+ international. We are not responsible for any fees once the package enters your country. You will receive an email when your order has shipped which will include tracking. If you did not receive an email or it says your shipment was cancelled, no worries, we printed the wrong label and had to reprint! You can always reach out and our team can send you tracking.

We are not responsible for items that are stuck in transit. Please reach out to your local post office to check on the package (they have more tracking than we do) or go to the shipper's website to file claim which tends to get the package moving along. 

Address Change:

Please contact us as soon as possible with address changes to see what we can do. We may have to cancel the order and have you reorder your item with the correct address. Once an order has shipped we can not change the address and we are not responsible for any order that has shipped to the wrong address that was provided by the customer. 

Refunds & Exchanges:

Please reach out if you are not happy with your product and provide reasoning. Refunds are not provided for failure to read product description. Refunds must be authorized within 30 days of delivery date. We will exchange the product if we have it in stock or refund the item cost minus shipping if it is not in stock. We do not cover return shipping. Item must be sent back in the same quality it was received. 

We do not accept returns or exchanges on straws. Please see what to do if you receive a broken item. 

Damaged/Lost or Stolen Items

Because of the nature of glass items, it is possible for them to be damaged in transit. Please reach out within two days of receiving your item(s) with a picture of the broken item and possible damaged packaging. We will send a new product out as soon as possible! If we do not have the inventory left then we will find a comparable design or issue a refund.  

We are not responsible for any items lost or stolen in the mail. The customer is responsible for contacting USPS and filing a lost or stolen claim. 

Snail Mail

Please go to your Account to manage your subscription to cancel, skip, pause, or renew. You can also update your address in your account. You will find the subscriptions account under the login info for the regular account.

Mail club is a monthly subscription and you will be charged each month on the day that you signed up. You need to go into your account with the link above to cancel. If you are having troubles, please reach out using our contact page. If payment is declined you will get an email to update payment. If it declines after 3 retries (1 retry per day) then your subscription will be cancelled and you will have to repurchase with a new payment method. 

Snail mail will not receive a tracking number and a stamp is used on all mail. If in the USA mail does not arrive in 2 weeks, please reach out. If international and mail does not arrive in 4 weeks, please reach out. Mail is always sent on the 20th of the month (unless it's a Sunday then it will be sent the following day). 

If you sign up between the 1-16th of the month you will receive that months mail. If you sign up the 17th - the end of the month you will receive the following months mail. Mail is sent on the 20th. 

If you have any questions or issues, please reach out!