Your order will not be processed or shipped until confirmation of payment. You will get an email that confirms your order.
We ship USPS, UPS and Fedex through DHL. Shipping can take up to 5 days. You will receive an email when your order has shipped which will include tracking. We are not responsible for items that are stuck in transit. Please reach out to your local post office to check on the package (they have more tracking than we do) or go to the shipper's website to file claim which tends to get the package moving along.
Please contact us as soon as possible with address changes to see what we can do. We may have to cancel the order and have you reorder your item with the correct address. Once an order has shipped we can not change the address and we are not responsible for any order that has shipped to the wrong address that was provided by the customer.
Refunds & Exchanges:
Please reach out if you are not happy with your product and provide reasoning. Refunds are not provided for failure to read product description. Refunds must be authorized within 30 days of delivery date. We will exchange the product if we have it in stock or refund the item cost minus shipping if it is not in stock. We do not cover return shipping. Item must be sent back in same quality it was received.
We do not accept returns or exchanges on straws. Please see what to do if you receive a broken item.
Damaged/Lost or Stolen Items
Because of the nature of glass items, it is possible for them to be damaged in transit. Please reach out within two days of receiving your item(s) with a picture of the broken item and possible damaged packaging. We will send a new product out as soon as possible! If we do not have the inventory left then we will find a comparable design or issue a refund.
We are not responsible for any items lost or stolen in the mail. The customer is responsible for contacting USPS and filing a lost or stolen claim.